Privacy Policy

Effective Date: July 12, 2026

Introduction

Welcome to The Story of Grace ("TSOG", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, we may collect:

• Your name

• Email address

• Shipping and billing address

• Phone number (if provided)

• Payment information (processed securely by our payment providers)

• Order history

• Device information

• Browser type

• IP address

• Website usage data through cookies and analytics

How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate with you regarding your purchase

• Provide customer support

• Improve our website and shopping experience

• Prevent fraud and protect our business

• Send marketing emails if you have chosen to receive them

You may unsubscribe from marketing emails at any time.

Payments

Payments are securely processed through trusted third-party payment providers. We do not store your full payment details.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic.

You may disable cookies through your browser settings, although some features of our website may not function correctly.

Third-Party Services

We may share necessary information with trusted service providers including:

• Payment processors

• Shipping carriers

• Website hosting providers

• Email marketing providers

• Analytics providers

These providers only receive the information required to perform their services.

Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw marketing consent

To exercise these rights, please contact us using the details below.

Children's Privacy

Our website is not intended for children under the age required by applicable law to consent to data collection without parental involvement. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact

If you have any questions regarding this Privacy Policy, please contact us through the Contact page on our website.