The Story of Grace
FAQ
We’ve answered some of the most common questions about our products, made-to-order process, shipping, and policies.
About
What is The Story of Grace?
The Story of Grace is a contemporary Christian streetwear brand that tells stories inspired by Scripture through thoughtfully designed apparel, editorial imagery, and visual storytelling.
Our mission is to create garments that do more than make a statement—they invite people into the story of God’s grace.
What is Grace Archives?
Grace Archives is the debut collection from The Story of Grace.
It is a curated release of fourteen original designs, each inspired by a passage of Scripture and thoughtfully translated into contemporary streetwear.
What makes The Story of Grace different?
We don’t mass-produce clothing. Every garment is made to order, allowing us to produce intentionally, reduce unnecessary waste, and focus on quality over quantity.
Every collection begins with Scripture and is designed to tell a story that points people back to Jesus.
Where does the inspiration for your designs come from?
Every design begins with the Word of God.
Rather than following trends, our collections are inspired by Scripture and transformed into wearable art through thoughtful design, premium garments, and storytelling.
Ordering
What does made-to-order mean?
Every garment is produced after your order is placed. Instead of holding large amounts of inventory, each piece is created specifically for you, allowing us to minimise waste while maintaining a thoughtful approach to production.
Can I change or cancel my order?
If production has not yet begun, we’ll do our best to accommodate changes or cancellations.
Once production has started, orders can no longer be changed or cancelled.
Production & Shipping
How long will my order take?
As every garment is made to order, production typically takes around 3 weeks before shipping.
Once your order has been dispatched, you’ll receive a tracking email.
Please note that production times may vary slightly during collection launches or holiday periods.
Where do you ship?
We currently ship throughout Australia and New Zealand.
We look forward to expanding to more countries in the future.
How much does shipping cost?
Shipping rates are calculated automatically at checkout based on your location.
Sizing
How do I choose my size?
Please refer to our Size Guide before placing your order.
We recommend comparing the garment measurements with one of your favourite T-shirts to ensure the best fit.
Are your T-shirts oversized?
Yes. Our garments are designed with a relaxed oversized fit.
If you prefer a more fitted look, we recommend sizing down.
Returns & Refunds
Can I return my order?
Because every The Story of Grace garment is made specifically for you, we do not accept returns or refunds for change of mind or incorrect size selection.
We encourage you to carefully review our Size Guide before placing your order.
What if my item arrives damaged or faulty?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
We’ll work with you to make it right as quickly as possible.
Product Care
How should I care for my garment?
To help preserve the quality of your garment:
- Wash inside out
- Cold machine wash
- Wash with similar colours
- Do not bleach
- Do not tumble dry
- Do not iron directly over the printed artwork
Collections
Will sold-out designs be restocked?
Some collections or designs may return in future releases; however, we cannot guarantee if or when a particular design will become available again.
Payments
What payment methods do you accept?
We accept all major payment methods available through our secure checkout.
Contact
How can I get in touch?
If you have any questions, we’d love to hear from you.
Simply visit our Contact page and we’ll get back to you as soon as possible.